When purchasing e-cigarettes online, It is crucial for disposable products and similar items, to know the applicable cancellation conditions. In this article you will learn, what cancellation rights you have as a consumer, which products are excluded from cancellation and how to correctly exercise your right of cancellation, to avoid unnecessary costs and problems.
What is the right of withdrawal and how long does the withdrawal period apply??
The right of withdrawal allows you to do this, within 14 days to revoke the purchase contract without giving reasons. The deadline begins:
- with the day, on which you or a third party named by you (not the carrier) have taken possession of the goods with uniform delivery of all ordered goods;
- or with the day, on which you or a third party named by you received the last goods if several goods were delivered separately.
Important: For disposable products (including, but not limited to Disposable e-cigarettes and disposable-Pads) There is no right of withdrawal after delivery.
Which products are excluded from the right of withdrawal?
The right of withdrawal does not apply to:
- Disposable products, which cannot be returned after delivery;
- Were, that are made to customer specifications or clearly tailored to personal needs;
- perishable goods or products with a short shelf life;
- sealed goods for hygiene or health reasons, whose seal was removed after delivery;
- sealed clay, Video recordings or software, whose seal was removed after opening;
- Newspapers, Magazines and magazines, except for subscription contracts.
How do I exercise my right of withdrawal??
If you would like to exercise your right of withdrawal, please send a clear declaration of withdrawal by email:
[email protected]
Sending the cancellation declaration in a timely manner within the 14-day period is sufficient to protect your right of cancellation.
What happens after the revocation?
After receipt of your cancellation notice, we will refund all payments, including standard delivery costs (except for additional costs if you choose a higher quality delivery), within 14 days back. The repayment will be made using the same means of payment, that you used in the original transaction.
The repayment can be withheld, until we have received the goods back or you have provided proof of shipping, depending on, whichever time comes first.
How do I return the goods??
You must return the goods immediately and at the latest within 14 Send it back to us days after the declaration of cancellation. The deadline has been met, if you send the goods on time.
As a consumer, you bear the direct costs of the return.
You only have to pay for any loss in value of the goods, if this is due to the handling of the goods, the one about checking the quality, properties and functionality.
Cancellation and possible fees
- If we have already started processing your order and you wish to cancel it, we charge a cancellation fee of 20 % of the order value.
- Became production (“steaming”) already completed and you insist on cancellation, there is a fee of 50 % an.
- After the goods have been dispatched, cancellation is no longer possible.
Summary This is how you can optimally protect your right of withdrawal
The right of withdrawal protects you as a consumer, however, has exceptions, especially for disposable products and custom-made products. Please read our cancellation policy carefully before purchasing.
We recommend you:
- Before purchasing, check the cancellation conditions carefully;
- If you have any questions, please contact our customer service: [email protected];
- In the event of a cancellation, the goods must be returned intact and on time.
This is the only way you can assert your rights without any problems.
Frequently asked questions about the right of withdrawal for e-cigarettes
Can I return disposable e-cigarettes??
No, Disposable products are excluded from the right of withdrawal.
How long do I have to cancel?
The cancellation period is 14 days from receipt of the goods.
Who bears the return shipping costs?
The consumer bears the return shipping costs.
Cancellation fees apply?
And, depending on the processing status 20 % or 50 % of the order value.
With our clear cancellation policy, we would like to offer you as a consumer transparency and make your purchase with us safe and worry-free.
